Shipping policy

DELIVERY TIMES AND COSTS

The delivery times of the Courier to the Customer's home listed below are to be considered indicative as they may be subject to variations due to force majeure, poor traffic and road conditions, strikes or acts of the Authority.

ARCO usually delivers in 1 working day for the whole peninsula and 2 working days for Calabria and the Islands.

Delivery costs are borne by the Customer and are also detailed in each individual "type of delivery" chosen.

SHIPPING FEES:

Standard delivery is carried out on working days from 08.30 to 18.00 .

This type includes street-front delivery for all products.

The Courier makes the first delivery without notice. In the event of the Customer's absence, the Courier leaves a notice of passage (slip inside the mailbox or sticker on the doorbell) and attempts delivery again on the following Working Day. In case of further absence the Customer will be contacted directly by the Courier for the third attempt. If this delivery attempt is also unsuccessful, the Customer will be contacted by Cantine Casabella  staff to define a further delivery. If the fourth attempt also fails, the product will return to the Cantine Casabella  warehouses with consequent cancellation of the order. The costs of parking or storage with the courier are borne by Cantine Casabella  for the first 2 days beyond which they will be borne by the customer. There is no delivery to the floor.

Upon delivery of the goods by the Courier, the Customer is required to check :

– that the number of packages delivered corresponds to what is indicated in the Courier's accompanying document

– that the packaging is intact, not damaged, wet or altered.

Once the Courier's transport document has been signed, the Customer will no longer be able to raise any objections regarding the external characteristics of what was delivered.

SHIPPING CONSULTATION

To check the shipping status of the product, the Customer can consult the "View orders" section within their Account by clicking on the order number and viewing the shipping code that accompanies the package with which the shipment can be traced on the respective courier sites.